Privacy Policy

Legal name: Lotus Store Fixtures (“we,” “us,” “our”)
Country: China
Website: https://www.lotusfixtures.com (the “Site”)
Contact email (privacy & support): info@lotusfixtures.com
Effective date: [YYYY-MM-DD]

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit, interact with, or make a purchase request on the Site.

1) Information We Collect

We may collect the following categories of information:

• Identifiers & contact details: name, email address, phone number, company name, billing/shipping address.

• Order & inquiry details: items you inquire about, quote/order request details, invoices, return/refund communications (if applicable), and customer support history.

• Payment-related information: payment status and bank transfer reference information you provide (we do not collect payment card details since we use bank transfer).

• Device & usage data: IP address, approximate location (based on IP), browser type, device identifiers, pages viewed, time spent, referring/exit pages, and interactions.

• Marketing/advertising data: ad click data, campaign/source information, and cookie identifiers.

• Messages you send us: information submitted through forms, email, or other communications (including attachments).

2) How We Use Your Information

We use personal information to:

• Provide products and services: respond to inquiries, prepare quotes, process orders/requests, issue invoices, arrange shipping, and provide customer support.

• Process payments: confirm and reconcile bank transfers and payment status.

• Communicate with you: send updates about your requests, orders, shipping, or support issues.

• Improve and secure the Site: troubleshoot, prevent fraud, protect accounts and transactions, and maintain Site performance.

• Analytics and advertising: measure Site performance, understand user behavior, and run/measure advertising and remarketing campaigns (where permitted by law and based on your consent where required).

• Legal and compliance: meet applicable legal, tax, accounting, and regulatory obligations.

3) Cookies, Analytics & Advertising Technologies

We may use cookies and similar technologies (such as pixels and SDKs) for:

• essential Site functions (e.g., remembering preferences);

• analytics (understanding how visitors use the Site);

• advertising (measuring ads and showing more relevant ads/remarketing).

You can manage cookies in your browser settings. Disabling cookies may affect some Site features. Where required by law, we will request your consent before using non-essential cookies.

4) How We Share Personal Information

We do not sell your personal information. We may share personal information with:

• Service providers that help us operate the Site and business (hosting, analytics, advertising partners, customer support tools, and IT/security providers).

• Shipping and logistics partners to deliver products and provide tracking and delivery support.

• Professional advisors (e.g., accountants, auditors, legal counsel) where necessary.

• Authorities and legal recipients when required to comply with law, respond to lawful requests, or protect rights, safety, and security.

• Business transfers if we are involved in a merger, acquisition, reorganization, or sale of assets (with required notices where applicable).

5) International Data Transfers

Because we operate from China and may use service providers located in different countries, your personal information may be transferred to and processed in countries other than where you live. We take measures designed to protect information during transfers in accordance with applicable laws.

6) Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including for order processing, customer support, dispute resolution, and legal/tax/accounting requirements.

7) Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

8) Your Rights & Choices

Depending on your location, you may have rights to:

• request access to, correction of, or deletion of your personal information;

• object to or restrict certain processing;

• withdraw consent where processing is based on consent;

• opt out of marketing emails (use the unsubscribe link if available, or email us).

To exercise your rights, contact info@lotusfixtures.com . We may need to verify your identity before fulfilling requests.

9) Children’s Privacy

The Site is not intended for children under 13 (or the age required by local law), and we do not knowingly collect personal information from children.

10) Third-Party Links

The Site may contain links to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for them.

11) Changes to This Privacy Policy

We may update this Policy from time to time. We will post updates on this page and revise the “Effective date.”

12) Contact Us

If you have questions or requests about this Privacy Policy, contact:
Lotus Store Fixtures
Email: info@lotusfixtures.com